GABRIEL TOMIWA ODEYEMI
IT Executive & Customer Service Professional
Abeokuta, NG.About
Highly analytical and results-driven professional with a robust background in IT infrastructure management, customer relations, and laboratory technology. Proven ability to optimize systems, resolve complex issues, and enhance operational efficiency through strategic problem-solving and team collaboration. Adept at leveraging digital marketing, improving customer satisfaction, and maintaining meticulous records to drive organizational success and growth.
Work
Ibamtech Consultancy Firm
|Intern
Summary
Contributed to administrative and research initiatives, performing data analysis and generating reports to support strategic projects.
Highlights
Provided administrative and research support, contributing to project efficiency and timely task completion.
Conducted foundational data analysis, extracting insights and preparing concise reports to support strategic recommendations.
Chathub NG
|IT Executive
Summary
Led IT operations, ensuring robust infrastructure and efficient technical support for business continuity and data security.
Highlights
Managed comprehensive IT infrastructure, improving system efficiency and reliability for seamless operations.
Provided expert technical support, resolving complex IT-related issues promptly to minimize downtime and enhance user productivity.
Implemented and maintained robust cybersecurity measures, safeguarding critical data integrity and ensuring compliance with security protocols.
Chathub NG
|Customer Care Representative
Summary
Provided exceptional customer service, resolving inquiries and managing diverse interactions to enhance client satisfaction and retention.
Highlights
Delivered top-tier customer support, efficiently resolving inquiries and enhancing customer satisfaction.
Managed diverse customer interactions across multiple communication channels (e.g., phone, email, chat), ensuring consistent service quality.
Contributed to team development by assisting in the training and onboarding of new customer service representatives, improving team readiness.
Skyline Specialist Hospital
|Intern
Summary
Gained practical experience in laboratory procedures and data management, supporting diagnostic accuracy and operational efficiency.
Highlights
Actively participated in critical laboratory procedures and sample analysis, ensuring adherence to strict protocols.
Maintained meticulous and accurate records of laboratory results, contributing to reliable diagnostic outcomes.
Provided essential support to senior lab technicians, streamlining daily operations and enhancing team efficiency.
Living Faith Church
|Secretary
Summary
Managed comprehensive administrative functions, optimizing organizational processes and communication for church operations.
Highlights
Managed comprehensive correspondence and scheduling, optimizing administrative workflows for church operations.
Developed and maintained an efficient physical and digital filing system, improving record accessibility and organization.
Coordinated and facilitated key meetings, preparing detailed reports and presentations for stakeholders.
Whizkid Montessori School
|Teacher
Summary
Educated primary school students, developing engaging curriculum and assessing progress to foster academic and personal growth.
Highlights
Designed and delivered engaging lesson plans across primary school subjects, fostering a positive learning environment.
Systematically assessed student progress, providing constructive feedback and implementing tailored strategies to enhance academic performance.
Femut Bottling Company
|Sales Representative
Summary
Managed sales and inventory, actively promoting products and ensuring efficient stock management to meet customer demand.
Highlights
Successfully promoted and sold bottled beverages, achieving sales targets and expanding customer reach.
Efficiently managed inventory levels, ensuring timely restocking and minimizing stockouts to meet demand.
Fountain of Knowledge Nursery and Primary School
|Teacher
Summary
Instructed young students in core subjects, fostering a supportive learning environment and guiding early academic development.
Highlights
Educated primary school students, fostering foundational learning and development.
Managed classroom activities and contributed to student engagement.
Socrates Nursery and Primary School
|Teacher
Summary
Facilitated learning for primary school students, focusing on fundamental subjects and contributing to their educational foundation.
Highlights
Instructed primary school students, facilitating academic and social growth.
Supported student learning through engaging teaching methods.
Education
Best Brain Nursery and Primary School
Primary School Leaving Certificate (FSLC)
Primary Education
Moshood Abiola Polytechnic
Higher National Diploma (HND)
Science and Laboratory Technology
Moshood Abiola Polytechnic
National Diploma (ND)
Science and Laboratory Technology
Best Brain College
Senior Secondary Certificate (SSCE)
General Studies
Languages
English
Fluent
Skills
IT Support & Troubleshooting
System Efficiency, Technical Support, Issue Resolution, Cybersecurity, Data Integrity, Network Management.
Customer Service & Communication
Customer Relations, Inquiry Resolution, Multi-channel Support, Client Satisfaction, Communication Skills, Training.
Laboratory Analysis & Documentation
Sample Analysis, Laboratory Procedures, Record Keeping, Diagnostic Support, Quality Control.
Digital Marketing & Content Creation
Digital Strategy, Content Development, Online Marketing, SEO Basics, Social Media Marketing.
Time Management & Multitasking
Organization, Prioritization, Project Coordination, Efficiency, Workflow Optimization.